RETURNS & REFUNDS

Return and Refund Policy

At PEITHO, we are committed to providing high-quality beauty products that meet your needs. If for any reason you are not satisfied with your purchase, we are here to assist you.

Returns:

• You may return unopened and unused products within14 days of receipt for a full refund.
• To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.
• Please contact our customer service at peitho.au@outlook.com to initiate the return process. Include your order number and reason for the return in your email.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will process a refund to your original payment method within 10 business days.
• Shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at peitho.au@outlook.com.

Non-returnable Items:

• Certain items, such as opened or used products, are not eligible for return or refund. Please contact us for more details on specific products.